If you are the manager of a team that is in the hospitality industry, you probably want to be sure that your management techniques are working. If your team doesn't have strong leadership, it will not work as effectively. Here are some management tips for teams in the hospitality industry.
1. Set a Clear Direction that Will Allow You to Meet Your Goals
Whenever you set standards or want to change directions, you need to be clear as to what that looks like exactly. This means that you will need to be very specific about your instructions. For example, if you say that you want to improve the patrons' experience at your hotel's pool, you will need to state that you will increase the number of towels available and have lifeguards have a dedicated person that they can direct questions to so that they can focus more on their job. If you don't give these clear instructions, you might have some lifeguards try to improve customer experience by talking to them more often and making them feel more at home, which has the potential to be dangerous because it might result in them taking their eyes off the pool. You might have another group of lifeguards putting all of their effort into watching the pool and refusing to speak to customers because they want to ensure that the customers are safe. Your directions should be enough to strike an exact compromise between helping customers and keeping close watch on the pool.
2. Delegate Specifically to Make Sure That All Tasks Are Completed
Next, you need to have a master list of all of the tasks that need to be completed and be very specific about delegating them. You might have two excellent employees that both hone in on the most important three things on the list, making sure that they get done as quickly as possible, but neglect the less important but still necessary other tasks. If you are not clear about your delegation, you will have tasks go incomplete. You can resolve this by simply having a list of tasks that you hand down each day. This list should be kept up-to-date stringently with any policy changes or amenity additions.
3. Foster Communication By Giving Your Employees Information on Everyone's Tasks
You want people to feel like they are a part of a team in order to improve overall morale. You can do this by making sure that your delegations are public by posting them publicly each day on a site that all employees can check on their phones or on a bulletin board that everyone checks each day. This will allow people to see what their coworkers are doing and see where their actions and duties fit into the overall running of the hotel or resort. This will help foster a feeling of connection and increase the chances that your employees will be able to help each other, thus providing better customer service.
For more information, talk to a company that specializes in hospitality management recruitment services.