If you want to expand your company to include more customer service or sales personnel, and more call center space, take a look at outsourcing. Signing a contract with an off-site, independently run call center allows you to expand your services without creating more work for yourself. Your company's budget will also benefit as you won't have to deal with the increased taxes and overhead that usually come with expanding part of your business. Using an off-site, independent call center company offers several benefits that onsite call centers can't match.
Remove Expansion Costs
Expanding your business can be quite costly. You have to look for more office space, and you have to hire staff to run that office space -- and that's in addition to the staff you need to hire to answer phones. An offsite, outsourced call center company has their own space and their own staff -- and the bills are theirs to deal with. All you have to pay is the monthly fee that you and the call center have agreed upon. The fee can increase if you request that more staff handle calls for your company, but you won't have to worry about any of the searching or paperwork that another expansion would entail. Nor would you have to worry about the added taxes.
Improve Hourly Coverage
Even better is the fact that an outsourced call center could have multiple locations across several time zones, and even some international locations. This allows your company to have customer service or sales coverage 24 hours a day without forcing people to work odd shifts. Your customers can receive help when they need it, and the people answering the phones don't have to worry about taking on strange hours that make it difficult for them to have a life outside of work.
Because the company that runs the call centers takes care of property and staffing issues, as well as taxes, you don't have to worry about that. You don't have to worry about your accounting staff missing anything, or about strange lease or deed requirements. The outsourcing company takes care of all that for you.
If you already have an in-house call center, you don't have to close it. You can combine forces with the outsourced center. For example, keep your in-house center for business hours in the United States, but use the outsourced center for overnight help. Or, use both for the same types of calls and shifts so you have an expanded workforce at all times.
If you have more questions about how an outsourced call center can help your business, ask call center companies such as ROI solutions how they can integrate their services with your needs.